These Terms & Conditions (“Terms”) govern all orders, services, and contractual relationships between Graffical (“Graffical”, “we”, “us”, or “our”) and any company, organisation, or individual (“Client”, “you”, or “your”) using our website, services, or products. By placing an order or engaging with us, you agree to these Terms.
1.1 These Terms apply to all offers, quotes, and agreements between Graffical and the Client unless otherwise agreed in writing.
1.2 By submitting an inquiry, requesting a quote, or placing an order, the Client accepts these Terms. Any terms proposed by the Client are excluded unless expressly agreed in writing by Graffical.
2.1 All information, quotations, and product listings provided by Graffical are for informational purposes only and do not constitute a binding offer unless expressly stated.
2.2 A contract is formed only when Graffical issues a written order confirmation or when work begins on production or services.
2.3 Quotes are valid for a defined period (e.g., 3 days) and may be revised due to changes in materials, labour, currency fluctuations, or shipping costs prior to contract confirmation.
3.1 All prices quoted are exclusive of taxes (including applicable VAT/GST) and shipping costs, unless otherwise specified.
3.2 The Client agrees to pay using one of the payment methods accepted by Graffical (e.g., PayPal, bank transfer, Wise, credit card). A processing fee may apply to certain payment types (e.g., credit card fees).
3.3 Payment terms will be provided with the quote or invoice. Unless otherwise agreed, full payment is required before production begins.
3.4 All transaction fees, bank charges, or processing costs are the responsibility of the Client.
4.1 Delivery times are estimates and may vary based on product type, customization, and shipping destination.
4.2 Graffical will provide estimated production and delivery times prior to order confirmation.
4.3 Accurate delivery information must be provided by the Client. Graffical is not responsible for delays due to incorrect recipient details or failure to accept delivery.
4.4 Shipping costs are the Client’s responsibility, and actual charges may differ from estimates based on carrier fees, customs duties, or route changes.
5.1 Risk of loss or damage transfers to the Client once the goods are dispatched from our facility or supplier.
5.2 Ownership of goods transfers only after full payment has been received and cleared.
6.1 For custom designs, Graffical may provide proofs or mockups. Clients must review and approve designs in writing before production.
6.2 Graffical is not responsible for errors once the Client has approved proofs.
6.3 If the Client provides artwork or design files, it is their responsibility to ensure they have rights to use all elements (logos, fonts, imagery). The Client indemnifies Graffical against any third-party claims related to intellectual property infringement.
7.1 Slight deviations in colour, print placement, or sizing may occur due to manufacturing processes or screen-to-print variation and do not constitute defects unless otherwise stated.
7.2 Graffical strives for quality but does not guarantee pixel-perfect likeness unless explicitly contracted.
8.1 Custom merchandise is generally non-returnable once production begins, as these items are personalised.
8.2 In rare cases of defective manufacturing, Graffical may offer a replacement or partial refund at its discretion. All claims for defects must be submitted in writing with supporting photos or documentation.
9.1 Graffical’s liability for any claim arising from or related to products or services is limited to the amount paid by the Client for that order.
9.2 Graffical is not liable for indirect, incidental, special, or consequential damages.
10.1 Clients may request changes before production begins. Graffical may accept or decline such changes at its discretion.
10.2 Cancellation after design approval or production commencement may result in a cancellation fee to cover work already completed.
11.1 Personal data collected during the quoting or ordering process is used solely for order fulfilment, communication, and internal processing.
11.2 More details can be found in our Privacy Policy.
12.1 These Terms are governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
12.2 Any disputes arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Sheridan County, Wyoming, and the parties hereby consent to the personal jurisdiction of such courts.
13.1 Graffical reserves the right to update or modify these Terms at any time. Continued use of the website or ordering services constitutes acceptance of the revised Terms.
Graffical Inc
Sherida, Wyoming, USA
Email: info@graffical.ca
